Communication differences and awkward conversations are inevitable in the workplace. Leaders must learn to navigate these situations in order to create an inclusive environment where employees feel heard and respected.
Gayle Lantz speaks with communication consultant Deborah Boswell about how leaders can turn awkward communication into productive interactions.
Deborah specializes in helping corporate executives, managers and technical experts communicate effectively. She is passionate about bringing awareness to stuttering and has coached many professionals who stutter.
October 22nd is International Stuttering Awareness Day. Deborah explains what stuttering is, its impacts and how leaders should respond when an employee stutters.
Gayle and Deborah discuss other common situations in which leaders experience awkward moments (e.g., delivering feedback, defusing tension)
This episode covers:
- How to ease awkwardness during conversations when communication breakdowns happen
- The importance of understanding and respecting “communication differences”
- Tips for improving listening skills
- The prevalence of stuttering and how it can be hidden in the workplace
- Ways leaders can support employees who stutter and make them feel comfortable
- The changing perspective on accent modification