As organizations navigate an increasingly complex business landscape, leaders who can thrive in complexity are in high demand. Gayle Lantz speaks with Francesca Luthi, Executive Vice President and Chief Operating Officer at Assurant, a leading global provider of risk management solutions.
Francesca’s diverse responsibilities span global operations, including centers of excellence for data analytics, digital and AI transformation, and customer experience. She also oversees human resources, communications, global sourcing and corporate real estate teams functions, and enables the company’s Sustainability and DEI strategies. Drawing from her extensive executive experience, including roles as Chief Administration Officer and Chief Marketing and Communications Officer, she shares valuable insights on leading through complexity.
This episode covers:
- Strategies for building high-performing teams equipped to tackle complex challenges
- The importance of tailoring your approach to appeal to different stakeholders when making a case for change
- Fostering a culture of trust and empowerment within your team
- Techniques for prioritizing and focusing on the most impactful initiatives
- Avoiding burnout and micromanagement in complex environments
- Key lessons on self-awareness, listening, and embracing empathy as a leadership strength
Throughout the conversation, Francesca emphasizes the need for leaders to be adaptable and customer-centric in their approach to complexity. Her insights offer valuable perspective for thriving in today’s rapidly evolving business world.
Whether you’re leading a transformation initiative, restructuring efforts, or simply navigating the inherent complexities of your role, this episode provides actionable advice to help you navigate complexity with clarity and purpose.
About Assurant:
Assurant, Inc. (NYSE: AIZ) is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and to deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other products.
LINKS:
Related CEO on the Go Episodes
#194 Leading with Authenticity and Purpose with Fortune 500 CEO Keith Demmings of Assurant (Part 2)