One of the biggest challenges leaders face is managing conflict. It’s natural to think of conflict as a problem.
But as author, Marlene Chism, explains, “Conflict is not the problem. Mismanagement is the real problem.”
Gayle Lantz interviews relationship and communication expert, Marlene Chism, author of the new book, From Conflict to Courage: How to Stop Avoiding and Start Leading, published by Berrett-Koehler.
Marlene works with top leaders and their teams to build drama free cultures that drive growth and reduce costly mistakes.
She has written four books and is a frequent contributor to SmartBrief.
Marlene is an expert on the Linkedin Learning platform offering courses in Anger Management, Difficult Conversations, Difficult Conversations for Managers, and Working with High Conflict People as a Manager.
This episode covers:
- Why people have difficulty dealing with conflict
- The prevalence of conflict avoidance at work
- Distinctions in leadership clarity to achieve desired results
- The critical role of leadership identity
- Examples of common conflict scenarios and what leaders can do to deal with conflict effectively
- Using conflict as a catalyst for growth and expansion