WorkMatters Tips Issue #48 – July 1, 2008
Publisher: Gayle Lantz mailto:lantz@workmatters.com
https://workmatters.com
WorkMatters, Inc.
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A quick tip to help leaders and executives who need to motivate their teams and themselves, and catapult their business.
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Keep Your Cool as a Leader
It all started with the touch of a toe. Then we heard, “His foot is in my space!” “But she started it!” Ah… the sweet sounds of our kids bickering in the backseat, again. It always seems to happen on long trips in the car. This time we were trying to make our way to this year’s family reunion in Florida, about an 8 hour drive.
Even my best coaching skills don’t work on my own kids, now ages 10 and 13.
Don’t you experience some of the same kinds of scenarios at work? Some people are overly concerned about what other people are doing. They involve themselves in other people’s business. They step over the line. When admonished, they cry, “That’s not fair!”
Managers often spend time trying to mediate, negotiate and defuse a potential crisis. They want to keep the focus on achieving business results. But anytime people are involved in the equation, there will be scuffling.
When things start heating up for you, here are some ways to keep your cool:
* Resist temptation to get involved in every squabble. People are adults and should understand that they’re expected to work through difficult situations. Set the expectation.
* Shift the focus. Help “troublemakers” see that they are creating distraction that keeps themselves and others away from the main goal. Redirect them as necessary.
* Ask for swift resolution or compromise. Request that those who are creating a disturbance reach resolution quickly. Ask them for ways in which they can work together better.
* Remember the situation is temporary (hopefully). If you see a recurring pattern, you might need to take more drastic action. People should understand consequences up front.
* Find an outlet for yourself. Don’t let things fester. If you have a short fuse, give yourself a time out. Walk away and return more clear headed.
Your patience will continue to be tested, especially with the challenges of today’s business environment. Be ready. Keep cool.
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ON THE LIGHTER SIDE
Speak when you are angry and you will make the best speech you’ll ever regret.
~ Ambrose Bierce
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Reprinted from “WorkMatters Tips,” a free ezine produced by Gayle Lantz featuring tips for leaders and executives who want to grow themselves, their team and their business. Subscribe at
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