A lot of businesses claim they value relationships and treat people well, but few actually put it into practice–in every aspect of their business.
Gayle Lantz speaks with Troy Haas, President and CEO of Brownell–a leading upscale travel firm based in Birmingham, Alabama.
Troy has been in the travel industry for almost 30 years. He discovered the industry while working on a special project at Bain and Company in Boston after having graduated from Harvard Business School.
In 2017, he was recognized as CEO of the Year by the Birmingham Business Journal. Troy is a creative thinker and passionate about being part of an industry that changes people’s lives through remarkable travel experiences.
Over the years he has built a successful travel advisory business that creates unique experiences for those they serve.
The travel industry has been hit exceptionally hard by the pandemic, but Brownell has anchored their values to help them build and rebuild their business.
Troy shares leadership insights and reflections on his experience navigating uncertainty.
At a time when people are craving connection more than ever, Brownell is creating unique value to meet this need–designing extraordinary experiences for those they serve.
This episode covers:
- The importance of anchoring your business in values that are embodied
- The difference between travel advisory and travel agency services
- How to approach problems that seem insurmountable
- Why to keep margin in your life and business
- The value of building deep relationships to grow the business
The Leadership Journal – Created by Gayle Lantz (Amazon)